As an HR professional, you play a crucial role in ensuring your employees receive important information about their benefits, wellness programs, training opportunities, and more. Our company, SmartConnect, partners with your organization to deliver this essential communication. However, we’ve noticed that sometimes our emails can be inadvertently filtered out as spam, preventing your employees from getting the updates they need.

This is where whitelisting comes in. Whitelisting, also known as Safelisting is simply the process of adding specific email addresses or domains to your email provider’s “safe senders” list. This tells your email system to trust those senders and deliver their messages directly to your employees’ inboxes..

Why Whitelisting/Safelisting Our Emails Benefits Your Employees

When you whitelist emails from SmartConnect, you ensure that your employees receive timely information about:

• Benefits enrollment updates and deadlines: Avoid missed deadlines or confusion during enrollment periods.
• Wellness programs and initiatives: Keep employees informed about health resources, challenges, and events that can improve their well-being.
• Training and development opportunities: Ensure employees know about upcoming webinars, workshops, or online courses that can enhance their skills.
• Company news and announcements: Keep employees connected and engaged with important updates from your partner company.

Missing out on these emails can result in missed opportunities, confusion, and frustration for your employees. By whitelisting our emails, you’re not just improving communication — you’re helping to create a more informed and supported workforce.

How HR Can Help Facilitate Whitelisting/Safelisting

Here’s how you can take action:

1. Gather Information: Make a note of the following email addresses or domains that SmartConnect uses for communication:
   • SmartConnectTeam.com 
   • SmartConnectPlan.com 
   • SmartMatch.com 
   • SmartMatch.email
2. Take Action:
   • If you manage your own email: Follow the simple steps in the next section to whitelist our emails.
   • If your company has an IT department: Forward the list of email addresses/domains to your IT team and request that they be whitelisted. You can use this template to communicate the request:
     
     “Dear IT Team,
     
     Please whitelist the following email addresses/domains to ensure our employees receive important information from our partner, SmartConnect. This company offers Medicare consultations and enrollment support to our employees, and is a valuable part of our benefits offering.
     
     – SmartConnectTeam.com
     – SmartConnectPlan.com
     – SmartMatch.com
     – SmartMatch.email
     
     This will help us avoid missing critical updates related to benefits, wellness, and training opportunities.
     
     Thank you for your assistance.
     
     Sincerely,
     [Your Name]”

Whitelisting/Safelisting Walkthrough (For Small Businesses Without Dedicated IT):

If you don’t have a dedicated IT department, here’s how you can often whitelist our emails for your entire company using your email provider’s settings:

1. Access Email Settings: Log in to your company’s webmail or email provider (e.g., Outlook, Gmail). Go to the settings section. This is usually found under a gear icon or in a menu.
2. Find Spam/Junk Email Settings: Look for an option related to spam or junk email filters.
3. Safe Senders List: Look for a section called “Safe Senders,” “Safe Senders and Domains,” or something similar.
4. Add Our Information:
   • Add the specific email addresses you receive emails from.
   • For the most comprehensive approach, only include our company’s domain name. For example, if our email is [email protected], you would add smartconnectteam.com. This will whitelist all emails from that domain.
5. Save Changes: Don’t forget to save your changes!

Additional Tips:

• Check Your Spam Filter Settings: Look for options to adjust the spam filter’s sensitivity. If it’s set too high, it might be blocking legitimate emails.
• Contact Your Email Provider: If you have trouble finding these settings or need further assistance, contact your email provider’s customer support for help.
• Personal Emails: If employees are using a personal email address, they can simply click “Not Spam/Junk” or move the email to their inbox. This proves the message is legitimate to the email provider.

Important Note:

The specific steps for whitelisting can vary slightly depending on the email provider you use. If you can’t find the options described above, consult your email provider’s help documentation or reach out to their support team.

Need More Help?

If you have any trouble whitelisting our emails, please don’t hesitate to contact your SmartConnect account manager. We’re happy to provide further assistance and ensure you and your employees stay connected with the information you need.

Thank you for your partnership and for taking this important step to improve communication with your employees!